Translator Terms of Use

These Translator Terms of Use ("Terms") govern your participation as a translation provider ("Translator") on the Tarjim platform, operated by Minasat Tarjim Commercial Establishment (Tarjimpro), Commercial Registration No. 7040621802, Kingdom of Saudi Arabia ("Tarjim", "we", "us"). By registering as a Translator or accepting orders, you agree to these Terms.

1. Eligibility and licensing

Tarjim works with licensed translation providers, not private individuals. You represent that you hold a valid commercial registration and any professional licence required to provide certified translation in your jurisdiction, and that the information and documents you provide during onboarding are true and current.

2. Independent contractor

You are an independent contractor. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between you and Tarjim. You are responsible for your own equipment, staff, insurance, and business obligations, and you determine how you perform accepted work within the platform's rules.

3. Onboarding and verification (KYC)

To provide services you must complete verification, which requires submitting your legal name, commercial register, tax certificate, professional licence, and bank account details (IBAN) for payouts. We may verify, request updates to, approve, or reject this information. You must keep it accurate and notify us of changes.

4. Providing services and quality

You are responsible for the accuracy, completeness, and certification of every translation you deliver, and for meeting the deadline you accept. You must perform certified translations to professional standards and in accordance with the client's stated requirements. Repeated quality failures, missed deadlines, or invalid certifications may affect your rating, order flow, or continued access.

5. Earnings, revenue share, escrow, and payout

• For each completed order, you receive the translator share of the order value as configured on the platform (the remaining share is Tarjim's commission). The applicable split is shown to you.

• Client payments are held in escrow. Your earnings are released after the order is completed and any client objection window has passed.

• Payouts are settled in Saudi Riyal (SAR) to your verified bank account, typically within the settlement window published on the platform (for example, within around 72 hours of finalization), subject to verification and banking timelines.

• Refunds and adjustments reuse the amounts stored on the original order; a refunded or reversed order affects the related earnings accordingly.

• Your fee is calculated solely on the translation services you perform, on the basis published to you when you accept a task.

• Amounts collected from a client for shipping, courier handling, or hardcopy delivery meet the cost of that delivery. They do not form part of the basis on which your fee is calculated, and they are not charged against you.

• Tarjim's platform commission, any promotional discount offered to a client, and any urgency or priority pricing are commercial decisions of Tarjim. A discount offered to a client does not reduce your fee. Tarjim may change published rates prospectively on notice; a change does not affect a task you have already accepted.

6. Taxes

You are solely responsible for determining, collecting, reporting, and remitting any taxes (including VAT where applicable) arising from your services and earnings. Where the platform records VAT or withholding based on your settings and status, that record is for administrative purposes and does not transfer your tax obligations to Tarjim.

7. Hardcopy pickup

Where an order includes a physical translation, a third-party courier engaged by Tarjim may collect the hardcopy from your address. You agree to make the item available for pickup as arranged. The courier's identity may be withheld, and shipping cost and risk are managed by Tarjim and the client per the client Terms; you are not responsible for shipping outcomes once the item is handed over.

8. Confidentiality and data protection

Client documents and personal data you access are confidential. You must use them solely to perform the assigned order, protect them appropriately, not retain them beyond what is necessary, and not disclose them to any third party. You must comply with applicable data-protection law (including the Saudi PDPL) when handling client personal data, and delete client materials when no longer needed for the order or as required by law.

9. Communication and off-platform conduct

All client communication takes place through the in-app chat, which is moderated. You must not solicit or accept direct contact details, request payment outside the platform, or attempt to move a client off-platform. Such conduct is a serious breach and may result in withheld earnings, suspension, or a ban.

10. Cancellations and penalties

Orders may be cancelled subject to their status and the platform's rules. Where a cancellation is attributable to you (for example, failing to deliver on time), a penalty or fee may apply, and affected client payments are refunded from escrow. Cancellation outcomes and any fees are applied in accordance with the platform's cancellation policy.

11. Intellectual property

You retain the rights you hold in your work product, and, upon the client's payment, you grant the client the licence necessary to use the completed translation for its stated purpose. You grant Tarjim a limited licence to store, transmit, and display your deliverables as needed to operate the Service.

12. Suspension, bans, and termination

We may suspend, restrict, or terminate your access for breach of these Terms, quality or conduct failures, verification issues, or where required by law. You may stop offering services at any time, subject to completing accepted orders. Earnings for properly completed work remain payable, subject to these Terms.

Deleting your account. You may delete your account yourself at any time from Profile → Delete my account in the translator dashboard. Deletion takes effect after a 30-day grace period and cannot proceed while you have an open order, earnings still owed to you, a hardcopy in transit, or an open support ticket — deleting your account is not a way to waive amounts payable to you, and we will not withhold them. Records we are required by law to retain are described in section 6 of the translator Privacy Policy.

13. Disclaimers and liability

The platform is provided "as is." To the maximum extent permitted by law, Tarjim is not liable to you for indirect, incidental, or consequential damages, and Tarjim's total liability to you relating to any order shall not exceed the commission Tarjim earned on that order.

14. Indemnity

You agree to indemnify Tarjim against claims, losses, and expenses arising from your services, your breach of these Terms, your infringement of any third-party right, or your violation of any law.

15. Account security and reporting

You are responsible for maintaining the security of your account, your registered mobile number, and any device on which you remain signed in, and for activity carried out through your account. The Service permits one active session per account: signing in on a new device automatically ends any session on a device you used previously.

Because your account holds client documents subject to the confidentiality obligations in section 8, you agree to notify us as soon as you become aware of any suspected unauthorized access. Reports are received on WhatsApp or SMS at +966 55 459 2329, a channel monitored for this purpose. On receiving a report we may suspend the account as a protective measure while the matter is reviewed; suspension is precautionary and implies no finding against you.

16. Availability, interruptions, and security incidents

The Service is provided on a reasonable-efforts basis and may be interrupted for maintenance, for security reasons, or because of a failure in a third-party service on which it depends. Where an interruption prevents you from meeting a deadline on an accepted task, contact support: we will, acting reasonably, extend the deadline or waive any penalty that would otherwise apply under section 10. If we become aware of a security incident affecting personal data you process through the Service, we will act in accordance with the Personal Data Protection Law and its implementing regulations.

17. Governing law

These Terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are subject to the exclusive jurisdiction of its competent courts.

18. Changes and contact

We may update these Terms and will ask you to accept material changes before continuing. For questions, contact contact@tarjim.pro.